Commissionaires BC

Example Test Page - Service Advantage for Customer Service

Learn to deliver truly outstanding customer satisfaction.

SERVICE ADVANTAGE for Customer Service is not just about service, it’s about attitude. It’s about meeting the needs of the customer, taking ownership of the situation, listening, building a relationship, and going the extra mile. This one-day course, offered by Commissionaires BC, will demonstrate the basics of customer service, and how to go beyond in order to achieve satisfaction for clients, employees and employers.   

Request Training or call 877 322 6777. View class schedule.

Why Students Should Take This Course

Other customer service courses only touch on the basics of friendly service, but don’t delve into the fundamentals of delivering long-term customer service effectively and with sincerity. Our SERVICE ADVANTAGE course will demonstrate how you can learn to read customers’ needs and behaviour carefully, so that you can further the relationship and promote customer loyalty. At the heart of it we’re all human, and learning to interact with one another successfully makes for a more enjoyable work experience. Not only that, but an improved customer experience can lead business growth. The valuable human relations skills taught here will help improve relationships in all areas of the workplace, including peer to peer.

What They Will Learn

The curriculum is based on successful customer service methods and is enhanced by leading-edge human relations principles. Through short presentations, discussions, and group work, participants will gain an understanding of how to create positive and lasting customer relationships. Upon completion, participants will be able to:

• Understand the components of service delivery and how service delivery is an important part of an employee’s responsibilities;
• Appreciate how a focus on the customer leads to human relations skills that assist in professional development;
• Relate to how individuals react to their own history, intent and norms and how these affect the employee-customer interaction;
• Determine what contributes to a communication breakdown and how language can positively affect successful customer service;
• Utilize the five components of outstanding customer service: Reliability; Assurance; Tangibles; Empathy; and Responsiveness;
• Correct behavioural and attitudinal assumptions that prevent delivering outstanding customer service;    
• Develop an action plan to implement their new knowledge into their workplace.

Course modules:

1. Welcome and Introduction;
2. What’s in it for you in understanding and delivering customer service;
3. The customer and customer service;    
4. How to communicate for successful customer service;    
5. What is Service Advantage;    
6. Dealing with assumptions that prevent successful customer service;    
7. Your action for outstanding customer service.

Who Should Attend?

SERVICE ADVANTAGE is a course that will benefit anyone seeking to improve their ability to offer outstanding customer service, including individuals in a customer-facing role and those who supervise this role. This course will also benefit individuals who wish to improve workplace relationships.

Course Duration

This is a one-day course.

Course Locations    

SERVICE ADVANTAGE is a comprehensive one-day course that can be delivered at your workplace or at the Commissionaires training centre location most convenient for your organization. Classes are offered at our Surrey Gateway facility and also at our Kelowna training facility. Our state-of-the-art Surrey campus is equipped with the very latest in classroom technology and teaching tools for interactive presentations and digital media. It is conveniently located in the Gateway Station Tower on the SkyTrain Expo line. Our Kelowna classroom is centrally located in the heart of Kelowna.
 

Course Schedule and Registration

You can Request Training to schedule the start of your course or call 877 322 6777 to discuss your needs with a training professional today.

Customized Programs

Additionally, we can develop a custom curriculum to suit the precise needs of your trainees and deliver it where and when you need it. Contact us for more information.

Why Commissionaires?

Commissionaires is known for our excellence in training. Our training is delivered by Commissionaires’ subject matter experts who are trained facilitators with extensive real-life, relevant experiences.  Commissionaires BC is a member of the Canadian Society of Training and Development (CSTD). CSTD, the professional association in Canada focused on training, learning, and development in the workplace, has been setting standards in the industry for over 30 years as Canada's only national association for workplace learning and development. As members of CSTD, Commissionaires BC holds a competitive advantage in the security industry, having a forum for our trainers to engage, learn, achieve and connect with other members.

Commissionaires has earned a reputation as a security leader, having protected people and property across Canada for over 85 years. Our organization employs many individuals who are former military and RCMP. The calibre of security expertise of our people is second to none in the private security industry, and students can reap the benefits. Our courses have an extremely high success rate for completion, and graduates can bring that success to the organizations they work with.