Commissionaires BC

Service Advantage Customer Service Training

Service Advantage Customer Service Training

Improve the way your people provide customer service.

We can help you take customer service beyond smiling and nodding—and turn your customer transactions into customer relationships. Today’s customers are faced with limitless choices when it comes to spending. Each and every experience the customer has with your company helps determine whether they come back to you for their next purchase. How well does your organization deliver exceptional service that keeps them choosing to do business with you? Our SERVICE ADVANTAGE for Customer Service Excellence is a one-day course for businesses that want to improve the customer experience, increase customer loyalty, and ultimately increase business growth.

Request Training or call 877 322 6777.

Why Your Employees Should Take This Course

Our SERVICE ADVANTAGE course is about attitude. It’s about taking ownership of the situation, listening, and going the extra mile. This course will demonstrate how to read customers’ needs and behaviour carefully, so that you can further the relationship and promote customer loyalty. Unlike other customer service courses, our training will go beyond the basics of friendly service, and tackle how to deliver exceptional, long-term customer service. Our course can contribute to an improved customer experience and lead to business growth. And not only that, but the valuable human relations skills taught here will help improve relationships in all areas of the workplace, including peer-to-peer. Commissionaires' customer service training is ideal for:

• Hotels
• Restaurants
• Financial services
• Tourism
• Healthcare
• Retail sales
• Sales
• Other service-based businesses

What They Will Learn

The curriculum is based on successful customer service methods and is enhanced by leading-edge human relations principles. Through short presentations, discussions and group work, participants will gain an understanding of how to create positive and lasting customer relationships. Upon completion, participants will be able to:

• Understand the components of service delivery and how service delivery is an important part of an employee’s responsibilities;
• Appreciate how a focus on the customer leads to human relations skills that assist in professional development;
• Relate to how individuals react to their own history, intent and norms and how these affect the employee-customer interaction;
• Determine what contributes to a communication breakdown and how language can positively affect successful customer service;
• Utilize the five components of outstanding customer service: Reliability; Assurance; Tangibles; Empathy; and Responsiveness;
• Correct behavioural and attitudinal assumptions that prevent delivering outstanding customer service;    
• Develop an action plan to implement their new knowledge into their workplace.

Course modules:

1. Welcome and Introduction;
2. What’s in it for you in understanding and delivering customer service;
3. The customer and customer service;    
4. How to communicate for successful customer service;    
5. What is SERVICE ADVANTAGE;    
6. Dealing with assumptions that prevent successful customer service;    
7. Your action for outstanding customer service.

Who Should Attend?

SERVICE ADVANTAGE is a course that will benefit anyone seeking to improve their ability to offer outstanding customer service, including individuals in a customer-facing role and those who supervise this role. This course will also benefit individuals who wish to improve workplace relationships.

Does your company need customer service training for security professionals? Commissionaires offers a SERVICE ADVANTAGE course specifically designed for those in a security role.

Course Duration

This is a one-day course.

Course Locations    

SERVICE ADVANTAGE is a comprehensive one-day course that can be delivered at your workplace or at the Commissionaires Learning & Development Centre location most convenient for your organization. Classes are offered at our Surrey Gateway facility and also at our Kelowna training facility. Our state-of-the-art Surrey campus is equipped with the very latest in classroom technology and teaching tools for interactive presentations and digital media. It is conveniently located in the Gateway Station Tower on the SkyTrain Expo line. Our Kelowna classroom is centrally located in the heart of Kelowna.
 

Course Schedule and Registration

You can Request Training to schedule the start of your course or call 877 322 6777 to discuss your needs with a training professional today.

Customized Programs

Additionally, we can develop a custom curriculum to suit the precise needs of your trainees and deliver it where and when you need it. Contact us for more information.

Why Commissionaires?

Commissionaires has developed a solid reputation as a leader in corporate training beyond our expertise in security training. Over the years we have developed and delivered a training curriculum that includes areas of professional development that we felt our own people could benefit from. SERVICE ADVANTAGE for Customer Service Excellence is one such course; it is now delivered by Commissionaires to organizations across the country.

Our training is delivered by subject matter experts who are trained facilitators with extensive real life, relevant experiences.