Service Advantage
Request Training or call 877 322 6777
Training Course: Service Advantage
Delivering superior customer experience
Anchored in successful customer service methods and supported by leading edge human relations practice, Service Advantage has been developed specifically for customer service professionals who wish to set themselves apart by delivering a superior customer experience. This will lead to customer loyalty, word of mouth marketing, reduced customer complaints and increased profitability.
Service Advantage is a one day course with an optional half day role playing component available.
Call for corporate rate.
Course curriculum (1 day)
(A) What is in the Course for You?--Increased opportunities for success in the work place.
(B) Knowing About People--Human behaviour, why people act the way they do and how to effectively manage customer behavior.
(C) Communicate to Listen and Understand--How people communicate, factors that interfere with communication and how appropriate language fosters customer satisfaction.
(D) What is a Service Focus?--Stresses the five components of service delivery and how to apply them to convey a superior customer service experience.
Note: This highly focused and successful course can be customized to meet specific industry needs, e.g., retail, call centre, security.
Request Training or call 877 322 6777