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Training Customer Reviews
Basic Security Training (BST)
Overall Rating 
"I am very impressed with the amount of information Dave was able to cover and explain." - Tracy McGee
"Excellent and professional class." - Wayne Wood
"Very good course with awesome teacher." - Mahmoud Hmouz
"It was informative and at the same time fun, with discussions and questions." – Sohrab
"Very clear explanations. Never boring." – Michael Fabbill
“I am a naturalized Canadian with no Canadian law background. Taking this course is an eye opener. Very interesting. It answers some of my doubts about law in real life. I’m glad I took the course.” – Doy Valenciano
“The teacher is excellent and really knows what he’s talking about.” – Bruce March
“Great teacher with loads of experience. Clear and concise lectures.” – George Raptis
“I really like the way the teacher was able to answer our questions. He took his time to explain his answers.” – Prince Shakky
“Brilliant and well delivered.” – Mark Armstrong
“It was a pleasure to be taught by such an experienced instructor.” – Sukhraj Grewal
“Thank you for being so thorough and learned regarding the material. The examples used throughout the course made the material relatable and understandable.” – Constantina Stathis
“The instructor was patient and willing to take the time and effort to make sure everyone in the class understands.” – Henry Lin
“It’s nice to have a teacher who has had experience in the field and is animated. The use of class involvement was a true bonus. The topics came across very well linked. Very professionally done." – Joel Knutsen
"Dave is an excellent teacher and gets his point across strongly and calmly. He has the experience and knowledge." - Bill Singh
"This has been a very helpful and comprehensive course. The instructor did his best to make sure all content was completely understood and answered questions well." - Taurean Mills
"Questions encouraged. Very approachable." - Cloyten Shoat
"The instructor uses scenarios and examples to explain this course, which is very helpful." - Jasharanjeet Malhi
"The course explains alot of good things about security and how it works." - Daniel Zhou
"This is a very good course." - Mousab Gaid
"Overall a great instructor. His method of teaching helps us to understand the material." - Ashley Singh
"Anyone looking for BST would do well to seek it here." - Joshua Muir
"This course is well organized. The instructor explained the various segments effectively." - Hasnat Ahmed
"Mr Walker is an excellent instructor and any questions I had were answered in great detail." - Matthew Oldridge
"Dave Walker is an excellent instructor. He made the course fun and interestng." - Joanne Holland
"I found this course very interesting and an enjoyable experience." - Richard Begley
"This course was very informative and the information was presented in an excellent manner." - Cody Scott
"I've learned what I need in order to do a great job as a security professional." - Orlando Rodriguez
"Course objectives were achieved and exceeded." - Kelly Bassi
"So good. Excellent course." - Angela Sui
"Great course. Highly recommended." - Lucas Warkentin, Server
"I have had numerous courses in my careers and many instructors. None was better. Very satisfied." - Stephen Alderson
"Dave is a great teacher. His knowledge of this program is great. I recommend this course and teacher to anyone." - Melvyn Vikash, Station Attendant
"Very good and insightful. Clear and concise." - Mark Holmes
"Exercises and role plays very effective." - Patrick Wilson
"Excellent, The course provided the necessary perparations for security work." - Yulin Mao
"Dave Walker was extremely good at explaining everything really well and clearly." - Albano Carreira
"The instructor had a great amount of energy everyday, keeping the class lively. He also had excellent stories and examples to keep the class interested." - Eric Huynh
"Very good course." - Ivan P Lauzon
"The experience in the classroom was pleasant and informative." - Vittoria DeFrancesco
"I have never had a better instructor. He always explained everything so everybody could understand." - Jarrod Cooke
"Fabulous course." - Doug Reid
"What a great, personable instructor." - Ann Fletcher
"I feel more confident in pursuing a career in security." - Maamoun Abi Ismail
"One of the most well maintained and organized classes I've ever participated in." Thomas Feller-Evans
"I would definetely recommend this course." - Allen Grant
"This course contained great and very important information that is valuable for not only security professionals but individuals in general and can be used in your daily lives." - Jully Dewett
"Very well executed. Kept the material interesting." - Dale Hamilton
"Excellent teaching strategy. Pays attention to the way the class learns and in keeping us engaged." - Chantal Morgan
"Dave made the class very fun and used many real life examples to break up the material, which was very helpful." - Paul Cosco
"Excellent course." - Ernest Rathbun
"Material was well organised and used." - Kevin Poirier
"Dave gave great examples from his experience on relevant topics. Always gave the class something to keep in mind to keep us safe in our duties as security professionals." - Tom Tibanoo
"I learned a lot in these five days." - Roshan
"Very well prepared and instructed course." - Peter Naidy
"Everything we did, read and were tested on served suitable purposes and were conducted effectively. An excellent training course." - Alex Vanderveen
"The course materials were excellent and very pertinent to the subject." - Norman Demer
"Instructor is excellent; good management of time and understands and elaborates the topic rather than drilling them in." - Gary Yong
"Material was laid out in an easy to understand format and presented in a highly professional and entertaining method." - Kevin Kennedy
"A real eye opener about the justice system." - Wayne Walker
"I feel prepared for a new career as a security professional." - Kevin Nickel
"Great program. Great instruction. Great interaction." - Janie Chartrand
"Instructor was very good, teaching methods are very good and made the course a pleasure to be at." - Sheldon Lal
"I learned a lot of practical stuff in the security professional field." - Youn Jung Han, Family Support Worker
"Thorough, in-depth, detailed lessons. Great class." - Daniel R, Concierge
"I found Dave Walker to be a very good teacher." - Doug Hagglund
"Overall the BST course rocked! Dave Walker is of of the best instructors I've had so far in my life. I would recommend him to anyone." - Michael
"Really like that it wasn't a read from the book course but had life stories and experiences to bring us to reality." - Lucas Israelson
"Dave's experience in the security field contributed to the course and made him a very credible source." - Greg Clark
"This course was really helpful for my future career and my own knowledge. I learned so many things." - Masoud Jandfar
"Dave Walker is a very engaging teacher." - Colin Freebody
"This course, I will recommend it to anyone. It was great." - Norge Taebo
"Great course! Hands-on involvement, great learning environment." - Keyvan Hunt
"Very enjoyable. Appreciated the comfortable atmosphere and participation." - Brittany Mueller, General Manager
"Excellent course." - Branton Thiel
"Course materials are easy to understand and follow." - Amanda Glenn
"I had a great time being a part of this course and would recommend it to anyone." - Miroslav Jovic
"A great working and learning experience for me." - Jose Vincente Sievert
"Excellent course. Extensively covered all the information. One of the best instructors I've had. Well presented. Orderly. I have recommended this course to others." - Cheryl Tanish
"I feel I have the tools I need to take on a role in security." - Gord Sutherland
"This course covers many aspects relating to the security services and industry and expectations required from a security professional. There is a lot to learn but the instructor presents the course material in a very effective and constructive manner." - Gary
"The Commissionaires have developed an excellent course format." - Wayne Piepgrass
"The course is very good." - Ed Harper
"Good experience that I can take out in the field and apply myself." - Harminder Bhamra
"Excellent course and instructor." - Monty Mitchell
"I would highly recommend this course to anyone who is interested. Very informative. Very enlightening" - Sam Coolen
"Excellent instructor. Would recommend without hesitation." - Jason Winters
"Quality, clear and concise materials were used." - Dwight Roscoe
"Course material was well presented and expanded on. Student participation was encouraged." - Jim Packard
SERVICE ADVANTAGE for Customer Service
Overall Rating
"Enjoyed the course material, exceeded expectations, appreciated the human relations and multi-cultural awareness." - Lyndell Monkley, Personal Assistant
“I think customer service is something people believe is ‘easy’ or ‘common sense’. This course points out how important it is to truly learn how to deliver proper and outstanding customer service. Very interactive and relevant material.” - Tyson Hennecker, Sales Coordinator
“I would recommend this course to be offered to anyone who has relationships with the public. This course was great.” - Stacy Halvorson, Security Professional
"I appreciate the instructor's communication skills and sharing. Great examples and life experiences. Very interactive." - Christine Costly, Regional Administrator
"This is an excellent course. I learned a lot about customer service." - Sabrina Salim
"Finally a course that was direct, enjoyable and taught without repetition." - June Miller
"The information provided has given me a new appreciation for the importance of customer service." - Nancy Myrah, Office Manager
"I enjoyed the program. Mr Anderson was a pleasure and he was clear and concise. He accepted opinions and ideas openly." - Barry Kinghorn, Sales / Customer Service
"Very informative. Please contact me if there is a Phase II or follow-up course." - Joy Marie Tuazon, Program Assistant
"I found the course to be a unique approach to customer service and broke down some unique thoughts / patterns that I can use and better understand the customer." - Ryan Ceome
"Very well presented. I have attended many seminars & courses on similar material and this was one of the best." - Keith Fisher, Strata Operations Manager
"Very different way of teaching customer service. Great tools to take back to work & home." - Tracy Hackl, Team Leader
"Had a lot of fun! Very interactive course. Would recommend to our clients and to other organizations." - Monica Novarro, Job Developer
"Very informative. Will definitely recommend to others in the service industry." - Suman Dhesi, Office Manager
"Well organized, informative course." - Heather Mosbrucke, President
"I would recommend this program for any level of customer service personnel who wish to gain new insight and gain new skills." - Nancy Norris, Sales Manager
"I would definitely recommend this course to other people in a customer service role." - Daljit Grewal, Supervisor
"I am definitely going to share the learning with my colleagues so that we develop a better workforce for customer service." - Prashant Shivastava, Associate Director for Global Placement
"Sarah delivers with passion and conviction in a way that is understandable and practical." - Don Guibault, Guildford Construction
SERVICE ADVANTAGE for Security Professionals
Overall Rating
"So many things taught were pertinent to my day-to-day duties." - R. Barrington
"Thank you for giving me the tools to do a better job as a security professional." - Ellen-Beth Moore
"This is a very good course." - Deepinder Minhas
"I would recommend this course to be offered to anyone who has relationships with the public. This course was great." - Stacy Halvorson
"There are so many people currently in customer service based industries that would benefit from this course." - Dawn Digby
"I really enjoyed the discussion. Great videos to support the learning experience." - Suzanne Wright, VP HR
"I do have a lot of experience in customer service but the course opened up many other areas, which will be extremely beneficial." - Gary Smith, Manager
"Well done course. Facilitation is the key and was delivered to a high standard." – Eleanor Drescher, HR Manager
"Great course. Open to interpretation but can be applied to many environments." – Dwayne Russell, Assistant Manager
“I would love to take this class again in the future. I would recommend it to everyone. Lots to learn and a great instructor.” – Leyla Roshanshad, Payroll Specialist
“This course applies to anyone and everyone ... it will change how one interacts successfully in every aspect of their life.” – Tyson Hennecker, Sales Coordinator
"Very well designed and professional. The material was first class and allowed the participants to give feedback." – David Anderson, Trainer
"Class interaction was strong. All students participated in all aspects of the course." – David Walker, Trainer
"New methods, styles and equipment along with the new information and insight has reminded me I need to change and be more aware of methods to better enhance my customer service." – Jerry Stewart, Director of Training Services
"This workshop presented a different style of the value of customer service. On a scale of 1 to 10 this was a 10." – Marian Gushue-Geiger, Human Resources Manager
"Very well presented. I would not hesitate to recommend this course or this instructor / facilitator to anyone else." – Jerry MacAlpine, Instructor
"Instructors both have great knowledge of customer service. I learned a lot." - Avtar Sidhu, ID Services Coordinator
"It makes one remember how little things can make a person turn off in a conversation." - Bob Chapman, Manager Security Services
"Excellent course." - Grant Meeres, Assistant Manager Security Services
"Great instruction. It was clear there is a lot of knowledge on the part of the instructors." - Lexi Christopher, Assistant Manager Operational Support
"I enjoyed the course very much. A different approach to what I've seen in the past. Innovative way of getting group participation in a fun, non-invasive or threatening manner." - John Roxin
"The instructor was clear, understanding, respectful and encouraging." - Gianluca Ghilas
"Good examples of thory given." - J F Fikkert
"Videos were very helpful. The do's and don'ts of security professionals will help me immensely." - Preston Sawyer
"Really good course. I appreciate the teachers." - David Bwambale
"This course ought to be provided to employees in all types of work environments, including owners, managers, etc." - Linda MacGillivray
"Well done." - S.K. Todd
"This course reminds us of the impact we have on the public." - Chuck Smith
"Great course, learned a lot." - Ben Sheppard
"Great course." - Michael Couture
"Very well delivered, informative." - Murray Quiston
"Overall I feel this course was excellent. I really did enjoy this day." - Vanessa Heute
"Communication skills take time to develop. This course and the instructors provided a very good start to develop those skills." - Steve Anderko
"A better than average course. Related subject matter to students in a friendly, yet disciplined way." - Brian Norris
"Had a great time. Learned a lot." - Bryce Logan
"Useful information and uselful interaction with fellow security personnel." - Daniel Williamson
"Very well done." - M. Milford
"Very interesting, very organized and informative." - Lorna Cahill
"Thank you so much for opening my eyes to a lot of things." - Paula Harder
"I like these training methods." - Russell Newcombe
"Very informative and interesting. Good points to consider, take into account and practice." - Dawna Tryhorn
"I learned a lot from this course and would recommend it to anyone interested." - Philip Brockhoff
"I really enjoyed this class. The information I've learned will be passed along with my experience to our customers." - Steven Gilmore
"Enjoyed course and learned a lot. Overall I am pleased and will recommend it to others." - Richard Begley
"I have taken several customer service courses, many of them being the same. This structure was new and refreshing." - N. Miller
"This course was a great tool for helping me become a better security professional." - Kelly Bargl
"Both instructors are very professional, excellent teachers." - Maria Enesa
"The course was excellent. Everyone should take it, even in other jobs." - Save Keteca
"Very informative and interesting. Good points to consider, take into account and practice." - Dawna Tryhorn
"I learned a lot from this course and would recommend it to anyone interested." - Philip Brockhoff
"Good instructor. Kept us interested." - Lance
"Excellent course and instructor." - Murray Panagot
"I realized how and why people sometimes do and act the way they do and how to react positively to the situation." - S Holeersen
"Great, practical day. Information I will use at home and at work." - Wayne Tebbutt
"I learned that SERVICE ADVANTAGE can be useful for work, family and throughout life." - Angela Cairney
"I have taken several courses like this one. This one is very professional." - Steve Alderson
"I really liked how David disected the examples we gave and looked at every avenue in both an employee and customer service perspective." - Julie P.
"All pertinent information. Good learning atmosphere, great instructor. All very cohesive in material, information and presentation. I enjoyed this course very much." - Teresa Taylor
"Very well presented course with lots of meaning." - Des Kirkham
"Very good course to take." - Linda MacIntyre
"It opened my eyes and I found a new way of dealing with people." - Dean
"This course offered insight into many aspects of effective communication skills." - Lonny White
"Very Professional seminar." - Richard Lynch
"Dave's use of his personality and industry experience worked to explain the key points of learning." - Kim Hamilton
"Dave Walker is a great teacher and very informative." - Eric Scott
"Very informative." - Wally Shusherski
"Material was presented in a clear manner. Good tools for customer service." - Linda Ingram
"Excellent course for teaching the importance of customer service and how to provide it." - Jessie McKee
"Easy to understand material and class interaction was very positive." - Tyler C Marshall
"Each person should take this course who works in security." - Leroy Plummer
"Excellent course. Very hands on." - Keyvan Hunt
"Excellent presentation." - Branton Thiel
"I enjoyed the content of the course and appreciated the clear, concise instructions." - L. Selby
"I enjoyed the course and did learn better ways to communicate, which I hope to use in my private life." - Bill Steciuk
"This was very helpful in learning how to deal with the public." - Larry Baje
"One of the few best motivational speakers and instructors I've had in a long time." - Richard Henchard
"The course is well designed and gives insight to what customer service is about and how we can implement and improve upon ourselves to represent the organization effectively." - Harminder Bhamra
"We definitely learned new things and new ways." Donna Lester
"Very well organized." - Ed Harper
"One of the best workshops I have attended." - Dan Wray
"Glad I had the chance to take this course." - Brenda Michaud
"Great course. Very interactive." - Monty Mitchell
"I have taken a number of customer service course but this was the best." - Gord Sutherland
"Great course, great instructors. I wouldn't change a thing." - Inder Sangha
"Highly recommended." - William Chan
"Great refresher on customer service & new ways to deal with customers." - Kate Irvine
"I enjoyed the interaction. It flowed freely and openly. It felt like a safe place to share." - Dwight Roscoe
"Her (Marian's) conversation was easy to understand. Very clear. It was very enlightening and fun. She is a very good speaker." - Sam Coolen
"I really liked the presenatations." - Navi Gaba
"This is a well organized course." - Wayne D Piepgrass
Occupational First Aid Level 1 (OFA 1)
Overall Rating 
"Good hands-on class." - Sarvesh Jeet
"I liked the instructions on filling out the first aid reports." - Peter Klassen
"Very informative. This was a good course." - Dean Inglis
"Very interesting and informative." - Richard Begley
"Instructions were well done." - D Beach
"Very good course for anyone to take." - Art Polden
"Fantastic. I'm really glad I took the course." - Bryce Logan
"The course was very well put together and delivered." - M Milfoad
"Very good instructor." - R Fregin
"Very well organized." - Paula Horder
"Very good at explaining all aspects of the course." - Al Carreira
"The instructor demonstrated each case very well." - Peng Peng
"Param was a very engaged and pleasant teacher. He answered all of my questions clearly and in a timely manner." - Edward Wong
Bylaw Enforcement Training
Overall Rating
"Lots of fun; lots of info." - C J McDougall
"This is a valuable course. I have learned new skills and enhanced current ones." - M Kruger
"I thought this course a comprehensive one." - G Lavallee
"This is an excellent course for someone new to bylaw enforcement." - Trina Douglas
"I would recommend this course to anyone who is interested in a career in bylaw enforcement. The instructor is very knowledgeable and it is overall a great course." - Ravi Narang
"Amazing instruction. Loved his teaching technique and experience." - Josie Prasad
"The whole week I enjoyed the learning process." - Johny Hasija
"This course was very informative." - Steve Alderson
"This course was very informative and enjoyable. It also changed the way I view bylaw officers and this role in our community." - Ed Mann
"I had a great time learning this course. The instructor had a fun and great way of teaching it." - Ritasha Soni
"Dave Walker is one of the best facilitators that I have ever had the pleasure of learning from." - Christopher Lebons